FAQs
  • Are your classes for boys and girls?
  • Yes! Our classes are tailored to suit both boys and girls.

  • Can I enrol onto a course after the course has started?
  • Yes, subject to availability and type of class, you can join part way through a term. In this circumstance please note that classes are usually fully booked before the term begins.

  • Can I leave my child unaccompanied?
  • If your child is enrolled into a class at one of our club venues and is aged 4 years and over they can be left for the duration of the class
  • Can my child bring a friend for the class?
  • Your child can bring their friend to a class only if there is availability. This must be pre-arranged and organised by calling our office on 01782213796.

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  • Can my child play on the day if I turn up without booking beforehand?
  • Yes, subject to availability. It has to be pre-arranged by calling our office.

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  • Can parents bring siblings to watch?
  • Yes, on the provision that siblings are kept clear from the playing area and do not disrupt the session

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  • Do my children require any special equipment for their class?
  • Children should wear comfortable clothing, no specific footwear is needed. Please ensure that your child has a bottle of water, a waterproof jacket and any medication they may require. We provide all sporting equipment including rackets.

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  • Do you store my Credit Card details?
  • No. For security reasons we do not store any payment details.

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  • Does Kiddy Pandas run sessions on Bank Holiday weekends?
  • Yes! Kiddy Pandas classes run on Bank Holiday weekends and Mondays.

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  • How can I contact Kiddy Pandas?
  • Simply call us on 01782213796 or email mailbox@kiddypandas.co.uk or write to PO Box 3289, Stoke-on-Trent, ST4 9JD

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  • How is my child re-enrolled for the new term?
  • Children who are already enrolled onto a class will have priority booking period of two weeks to book for the same class for the new term. After priority booking has passed new customers are able to book remaining spaces.

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  • How many children are in each class?
  • Between 4 and 12 children, depending on the type of class and the ages of participating children. We like to keep class numbers as low as possible to ensure that each child receives individual attention.

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  • If a class is fully booked is there a waiting list?
  • Yes it is possible to add your child to a waiting list. Please call us if your 1st choice is fully booked as we will search for an alternative class which is suited for your child.

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  • Is your online payment process secure?
  • Yes. Our website uses the latest secure server software to process online transactions.

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  • My child is almost old enough to attend the older group. She will be old enough to attend the older group halfway through the new term. Which class should I book her for?
  • Your child should be enrolled for the appropriate age group which coincides with her age at the point of enrolment.

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  • What are your office opening hours?
  • Monday to Friday 9.00am – 5.00pm.

  • What happens if I miss a class?
  • You can do up to three make up classes per term, subject to availability. Make up classes must be pre-booked and organised by calling our office. Refunds cannot be issued for missed classes.

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  • How can I make payments?
  • You can make payments by: BACS, Cheque

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  • I want to pay by cheque, so who do I make it payable to?
  • You need make your cheque payable to Kiddy Pandas C.I.C.
  • Can I come for a free taster session?
  • Yes, this has to be pre-arranged by calling our office.

 
 

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